Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us with any further questions!
Our active ingredients meet FDA standards and are classified as, “Generally Recognized as
Safe and Effective.”
are safe for customers of all ages over 5. We are experts in helping teens fight acne and overcome their battle with breakouts and irritated skin. Adults love using our products because they are strong and effective, but have a light
feel that leaves their skin feeling renewed and fresh.
Yes! We use plant-derived ingredients and all formulations are vegan, cruelty-free, phthalate-free, SLS-free, paraben-free.
No, Envio products are free of parabens or phthalates. Envio promises to use only the highest-quality, safe and clean ingredients in our formulations.
Yes, our products have gone through rigorous stability testing and are designed to have a shelf life of three years from the date of manufacture. We suggest that once opened, you discard any unused product after a period of two years from its
opening. This is something you should really do with all products in your bathroom.
Every Envio Skincare user will have varying results. Some users see
results in weeks, and some see results in a few months, every individual is different. For best results we do recommend using the product at least twice per day morning and evening.
Envio Skincare is only available
through our online subscription program and not available in stores. Go to Shop Envio to join.
Payment methods we currently accept include Mastercard, Visa, American Express and Discover
If you have made an error or need to make a change, please contact us as soon as possible at email@example.com or toll-free 833.933.6846. We work hard to get shipments out quickly, so please reach out as soon as you are aware. We will make every effort to ensure the correct delivery
of your order.
Shipping, Deliveries & Refunds.
We ship within the United States, including Hawaii, Alaska, and to APO/FPO addresses.
Once you have placed your subscription order for Envio, there is no need to reorder.
We will deliver your full-size products automatically right to your doorstep.
Yes! Simply create an account here on our website and you can pause, skip, speed up, or delay your subscription orders.
We will process your shipment within 1-3 business days from the time we
receive your order. Once we have prepared your shipment an email will be sent with your tracking . information, from there it takes 2-5 business days for the shipment to arrive.
If you have made an error entering your shipping address or need to make a change, please contact us as soon as possible at firstname.lastname@example.org or call us toll-free 833.933.6846. We work hard to get shipments out quickly, so please reach out as soon as you are aware. We will make every effort to ensure the correct delivery of your order.
Once an order has shipped, you will receive an email with tracking information to easily track your package. If you have not received a shipping confirmation email within a few days of placing your order, please check your “spam” folder.
If you believe your package is missing, please contact us as soon as possible at email@example.com
If your package was damaged during shipment, save the box and merchandise and notify us immediately at firstname.lastname@example.org and, if necessary we will replace the damaged package.
We won’t be satisfied unless you are satisfied with your purchase. We think you’ll love our products, but if you are not 100% happy with Envio, please send an email to email@example.com (within 60 days of your purchase) to let us know. Once returned we will refund you for the full amount of your purchase, minus shipping.
If you received items in error, please contact us at firstname.lastname@example.org or toll-free 833.933.6846 and our Customer Service team will work with you to ensure you receive the proper items.
We are sorry you didn’t absolutely love your Envio Skincare purchase. Please contact our Customer Service team at email@example.com or toll-free 833.933.6846 and we will work with you to make things right!
If you receive a shipment you do not wish to keep, you may put ‘return to sender’ on the unopened package and there will be no charge for returning the product. If the shipment has been opened, then yes, you will be responsible for the cost of shipping of returned items. Our shipping return address will be provided on your product packing slip.
Should you wish to cancel future shipments, or simply delay your next
shipment please contact our Customer Service team at firstname.lastname@example.org or toll-free 833.933.6846 our team would be happy to help.